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1. Introduction

This website is operated by Huatai E-Commerce Ltd (trading as ARC & ORE). Throughout the site, the terms “we”, “us” and “our” refer to ARC & ORE. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

2. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or province of residence. You may not use our products for any illegal or unauthorized purpose.

3. Product Accuracy & Natural Variations

• Descriptions: We strive to be as accurate as possible with our product descriptions and imagery.
• Natural Stones: As ARC & ORE specializes in raw and natural gemstones, you acknowledge that every stone is unique. Variations in colour, inclusions, and texture are natural characteristics and are not considered defects.

4. Pricing and Payments

• All prices are subject to change without notice.
• We reserve the right to refuse or cancel any order if there is an error in pricing or availability.
• For international orders, you (the customer) are responsible for any import duties, taxes, or customs fees levied by your country.

5. Intellectual Property

All content on this site, including but not limited to designs, logos, brand storytelling (ARC & ORE), and imagery, is the intellectual property of Huatai E-Commerce Ltd. Any unauthorized use or reproduction is strictly prohibited.

6. Contract Formation

Your order constitutes an offer to us to buy a product. After placing an order, you will receive an acknowledgement email. However, the contract between us is only formed when we send you a confirmation that the goods have been dispatched.

7. Limitation of Liability

To the maximum extent permitted by law, ARC & ORE shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. Our maximum liability shall not exceed the amount paid for the specific product purchased.

8. Termination

We reserve the right to terminate your access to the Service for any violation of these Terms.

9. Governing Law & Jurisdiction

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the Laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the English Courts.

10. Contact Information

Questions about the Terms of Service should be sent to us at support@aicombo.org.