Who We Are

Our website address is: https://shop.aicombo.org. As the official online store for the ARC & ORE brand, we are committed to protecting the personal information security of every guest.

1. Comments and Interactions

When visitors leave comments on the site, we collect data displayed in the comment form, the visitor’s IP address, and the browser’s User-Agent string to help filter spam.

Anonymized email hashes may be provided to the Gravatar service to verify your use of the service. Once your comment is approved, your avatar will be publicly displayed next to it.

2. Media and Image Security

If you upload images to this website (such as for reviews), you should avoid uploading images containing embedded geolocation information (EXIF GPS). Other visitors to this site may download and extract this location information. We recommend cleaning image metadata before uploading.

3. Transactions and Cookies

Convenience: If you choose to save information when placing an order or leaving a review, cookies will record your name and email address for one year.

Account Security: When you log in, we set several cookies to save login information and screen display options. Your login status will be retained for two weeks after selecting “Remember Me”.

Shopping Cart Sync: We use temporary cookies to track information about items in your shopping cart to ensure an uninterrupted shopping experience while browsing different pages.

4. Third-Party Services and Embedded Content
   This site may contain embedded content from partner organizations (such as logistics tracking, payment gateways). These third parties act in accordance with your direct visits to their sites; they may collect your data, use cookies, or conduct third-party tracking.
5. Who We Share Your Information With
   Payment Processing: To complete your order, some of your data will be provided to trusted third-party payment gateways (such as Stripe/PayPal/Alipay).

Logistics and Delivery: Your contact information and address will be shared with partner logistics companies (such as DHL/FedEx/SF Express) to ensure accurate delivery of goods.

Password Reset: If you request a password reset, your IP address will be included in the password reset email.

6. Data Retention Period

Order Data: To meet the requirements of financial auditing and after-sales warranty (such as lifetime jewelry maintenance), we will retain your order records for the minimum period required by law.

Comment Information: Comments and their metadata will be retained indefinitely for automatic identification and approval of subsequent comments.

Personal Profile: Registered users’ personal information will be stored in their personal center, which users can view or modify at any time (excluding username).

7. Your Rights Regarding Data

If you have an account on this site, you can request the return of your provided personal data files or request us to erase all non-essential personal data about you. This excludes data that must be retained according to legal and security management requirements (such as anti-money laundering records or transaction evidence).

8. Data Transmission and Security

Visitor comments may be checked by an automatic spam detection service. This site has deployed comprehensive SSL encryption technology to ensure that your transaction data is protected under the highest level of security during transmission.

9. Governing Law & Jurisdiction
   This website and all transactions therein are governed by and construed in accordance with the laws of England and Wales.

Legal Compliance: We strictly comply with the relevant provisions of the UK Data Protection Act 2018 and the General Data Protection Regulation (UK GDPR).

Dispute Resolution: Any dispute arising out of or relating to this website, our privacy policy, or related transactions shall be submitted to the exclusive jurisdiction of the English Courts.